Product images featured on the site are for guidance only and are not always an exact match of a product. Availability of a product cannot be guaranteed. We operate from Sunday to Thursday and orders received after 3.30 pm will be processed on the next business day. Before placing an order, the customer will be requested to accept/decline our terms and conditions. Orders will only be processed if acceptance is indicated and therefore the customer is deemed to have accepted these terms and will abide by them. The placing of an order represents an offer to purchase the products indicated by the customer and is not binding on us until the order is accepted and dispatched by us. If a product shown on the website is unavailable, incorrectly priced or incorrectly described, we shall not be obliged to sell you the product. An acknowledgement of your order will be sent to you via email when you place you purchase online, but acceptance of your offer to buy the Goods will not take place until payment is taken. It is at this point that a binding legal contract is created and any contract is subject to these Terms and Conditions. Customers have the chance to change and amend any part of their order until they press the ‘submit order’ button. We will send you an email confirming your order. Should you need to adjust any part of this order, please contact our sales support team by email to sales@alezz.com, or call +973-1731111. Al-Ezz Stores suggest that you print off a hard copy of the order, or save a copy to your hard drive for future records. Payment for goods must be received before an order is dispatched. We do not recommend sending cash as a method of payment and cannot be held responsible for any loss during transit.

In the unlikely event that you have a reason to make a complaint regarding our service or any of the goods and services supplied to you from our site, please contact us by

All complaints are taken seriously and will be investigated as soon as they are brought to our notice. We endeavour to rectify any problems as soon as possible. If we have made an error with your order, or you have received your order in a damaged or faulty condition, you can return it to us within 14 days of the date of the purchase. Items must be returned in the original manufacturer’s packaging, so we recommend you keep your packaging for at least 14 days after purchase.
If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the postage charges incurred in sending the item to you, and your normal postage charges incurred in returning it to us. Under no circumstances can we refund any priority, express or courier component of the postage charge. You will be responsible for those charges and the costs of any other services provided to you in connection with your purchase.
Items may be returned within 14 days of receipt.
All returns will be inspected and processed for refund.
International buyers can still return items but must be aware that P+P costs back to us are higher than we may have charged and are payable by the buyer.
We must authorise returns prior to sending back to us.